Users may be unable to connect to multiple Microsoft 365 services.

More info: Potentially impacted services include:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Copilot 365
• Microsoft Defender XDR

Current status: Microsoft are investigating an issue impacting multiple Microsoft 365 services and have determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. They are restarting and repairing impacted portions of this infrastructure to restore capacity, and reviewing an unexpected increase in a specific type of service traffic to determine whether it's contributing to the elevated load. In parallel, they are evaluating options to redirect traffic to alternate infrastructure to expedite relief.

Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.

If you are experiencing this issue and need further assistance please contact out Frontline team via the details below.

New Zealand
0800 835 376
04 801 4640
helpdesk@telesmart.co.nz

Australia
1800 316 620
helpdesk@telesmart.net.au

There have been no further reports of problems with Cisco Webex so this issue is being resolved.

If you are still experiencing any issues please contact our Frontline Team via the following channels:

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au

Webex services now seem to be operating normaly. If you are still experiencing any issues please contact our Frontline Team via the following channels:

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au

Subscribe to our system status updates at 
status.telesmart.co.nz

We are currently experiencing a major outage with Cisco Webex calling and Webex Contact Centre services . Our team is working to identify the root cause and fix the issue. Users will be experiencing no inbound or outbound calls using these platforms at this time.

This issue is resolved with no further incidents discovered during monitoring.

Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls.

Our initial testing has been successful with no audio quality issues observed.

We are monitoring the situation and will advise when there are further updates.

If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below.

Thanks for your patience during the investigation and resolution of this issue.

NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU
1800 316620
helpdesk@telesmart.net.au

An issue with intermittent poor audio quality on some inbound calls has been identified.

Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected.

Our checks show a strong link between the problem, and calls that originate on an external network provider.

We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates.

To get latest system status updates, subscribe at status.telesmart.co.nz.

If you are experiencing this problem, please contact the Telesmart HelpDesk specifying:

The caller number
The number called
The exact date and time of the call
A description of the audio problem, if possible

Need support? Contact our HelpDesk

NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU
1800 316620
helpdesk@telesmart.net.au