Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls.
Our initial testing has been successful with no audio quality issues observed.
We are monitoring the situation and will advise when there are further updates.
If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below.
Thanks for your patience during the investigation and resolution of this issue.
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
An issue with intermittent poor audio quality on some inbound calls has been identified.
Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected.
Our checks show a strong link between the problem, and calls that originate on an external network provider.
We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates.
To get latest system status updates, subscribe at status.telesmart.co.nz.
If you are experiencing this problem, please contact the Telesmart HelpDesk specifying:
The caller number
The number called
The exact date and time of the call
A description of the audio problem, if possible
Need support? Contact our HelpDesk
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls.
Our initial testing has been successful with no audio quality issues observed.
We are monitoring the situation and will advise when there are further updates.
If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below.
Thanks for your patience during the investigation and resolution of this issue.
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
An issue with intermittent poor audio quality on some inbound calls has been identified.
Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected.
Our checks show a strong link between the problem, and calls that originate on an external network provider.
We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates.
To get latest system status updates, subscribe at status.telesmart.co.nz.
If you are experiencing this problem, please contact the Telesmart HelpDesk specifying:
The caller number
The number called
The exact date and time of the call
A description of the audio problem, if possible
Need support? Contact our HelpDesk
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls.
Our initial testing has been successful with no audio quality issues observed.
We are monitoring the situation and will advise when there are further updates.
If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below.
Thanks for your patience during the investigation and resolution of this issue.
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
An issue with intermittent poor audio quality on some inbound calls has been identified.
Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected.
Our checks show a strong link between the problem, and calls that originate on an external network provider.
We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates.
To get latest system status updates, subscribe at status.telesmart.co.nz.
If you are experiencing this problem, please contact the Telesmart HelpDesk specifying:
The caller number
The number called
The exact date and time of the call
A description of the audio problem, if possible
Need support? Contact our HelpDesk
NZ
0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU
1800 316620
helpdesk@telesmart.net.au
